Sometimes, you want to learn the system yourself. Luckily, Drift offers comprehensive tutorials and documentation, allowing you to get the most out of your plan.
Likewise, Gorgias offers a lot of learning resources. However, some people say that there are no detailed guides for specific features.
In general, both platforms offer community forums, which are relatively active with information. You can easily find additional support through user-generated solutions and ask for help on the relevant thread.
Drift vs Gorgia: User Feedback and Reviews
Most people say that Gorgias offers a lot of great features and has extremely useful learning tools. They also mention quick responses to problems and questions. Others complain that it is difficult to set everything up, but it provides so many robust features that there is bound to be a learning curve.
Likewise, Drift users say that the integrations are great and that it is easy to use. Additionally, the reporting feature helps business owners see what works, which allows them to create the best user experience. The negative reviews stem from the fact specific database by industry that calendar syncing doesn’t work, higher-tier plans are expensive, and customer service is sometimes lacking.
Overall, people say that Drift offers a user-friendly interface and can effectively drive sales. The main complaints center around pricing. Alternatively, Gorgias gets praise for its many integrations and eCommerce features. However, it is slow and has a lower performance rating during high traffic periods.
Consider an alternative chat app
While Gorgias and Drift are two popular live chat platforms, Live Chat is another noteworthy application that deserves to be put in the spotlight. You the importance of marketing for local businesses will love its features, such as:
- Email and push notifications
- Live Chat
- Team collaboration tools
- Segmentation
- iOS and Android Mobile Apps
- Analyses
- Canned responses
- Email and Messaging Integrations
- Multi-platform support
- Multilingual support and real-time book your list translation
- File sharing and more
Chatway focuses on simplifying customer interactions. Additionally, it offers competitive pricing. You’ll find a free plan to test the waters, and the paid tier is affordable. Therefore, it’s an attractive choice for businesses on a budget.
