Ultimately, Drift offers many ways to customize your chats, so you can tailor the look and feel of your interface to match your brand identity.

While Gorgias also offers branding flexibility, it focuses more on creating workflows specific to eCommerce businesses. Therefore, you will get something tailored to fit your specific needs.

These platforms offer strong branding capabilities. Drift focuses more on personalization within the chat box. In a way, it could provide a more engaging experience for customers.

Performance and reliability

Everyone knows that fast response times are essential in a live chat solution, and Drift delivers. Your customers get immediate support, which will improve long-term engagement.

Although Gorgias offers robust performance metrics, users have reported that it lags during peak periods. Therefore, this could impact the customer experience.

Comparative studies show that Drift outperforms Gorgias when focusing on response speed. However, the latter is reliable during normal operating times.

Drift vs Gorgias: prices and value for money

Overall, Drift offers many pricing plans. The basic tier includes essential features, but you can upgrade to full options and advanced features when needed.

With Gorgias, you will find a free plan for small teams, although there are also many pricing tiers. Therefore, it may be more accessible for startups and SMBs.

While Drift is more expensive at the highest level, Gorgias does offer a free plan that is very valuable for small teams. If you’re on a budget and still want mobile phone number data quality customer support, it might be the best choice.

Let’s focus on the value proposition in the Drift vs Gorgias debate. The former is priced right because it offers an excellent user experience and a lot of robust features. This might be the best solution for you if you are concerned about lead generation and conversions .

Alternatively, Gorgias offers excellent value for businesses with an eCommerce model. You’ll love its unlimited agent support option and numerous integrations available.

In general, larger businesses may prefer Drift for its marketing for real-time customer engagement advanced features. Smaller brands may choose Gorgias because its offerings better align with their needs and budgets.

Customer Support & Resources

You will likely have questions and issues when switching to a new live chat solution or setting one up for the first time. It is important to know how both platforms stack up in the Drift vs Gorgias debate:

Support Channels

Drift provides many support channels, such as book your list live chat and email support. In addition, you will receive helpful and quick responses when you ask questions.

Gorgias also offers various support options, such as email and live chat. There is even a dedicated account manager when you choose a premium plan.

Both platforms have great customer service reviews, but many say Drift offers faster response times.