According to trends for 2023:
It is not enough to implement CX technology solutions if they are not accompanied by a customer-centric culture in vision […]
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Cx best practices for the retail industry
Digitalization triggered a profound transformation of customer habits , which even changed the way people shop at the supermarket. That’s
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Some customer service skills every representative
4. Use customer feback To provide good customer service, you must first understand their nes, experiences, and point of view
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Strengthen your customer service team
According to the same Zendesk report, 71% of customers expect companies to collaborate internally so they don’t have to repeat
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Strategies to improve customer service
Did you know that satisfied customers can help you gain credibility and generate more business? According to a PWC
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We were twenty years old and we were his first disciples
We were twenty years old and he already had the elegance of an elder, whether he was in his impeccable
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The Specter of General Paralysis, an unpublished work by Roger Wartel
Roger Wartel excell at br together, in one place, colleagues who were psychiatrists, psychologists, Lacanian psychoanalysts, but not only, to
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I remember Roger Wartel
At 19, I attended the first class of Roger Wartel, recently appointed professor at the Faculty of Medicine in Angers.
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An employee club to motivate the team
It is clear that a motivated employee who feels comfortable in An employee club to company is more productive and happier than
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Getting ready for back to school. Gaming to attract customers
Everything is better with games, entertainment and fun, and going back to school was not Getting ready for back going to
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The creation of custom software for companies
Everyone has specific needs and peculiar requirements. Whether it is your personal life or your business. You surely know how
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Facebook: Goodbye to Likes!
Have you heard the great news launched by Facebook? Yes, the one about the elimination of likes from company pages.
